Refunds are only available on faulty, damaged or incorrectly supplied items. For our opening hours and address jump to our CONTACT PAGE. Your return will be processed within 2 business days of the item returning to us. Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in store. If you were wanting to swap over to an alternate product in the same product you will be liable for the shipping both ways.Ĭhange of mind, wrong size ordered or simply "not liking" a product or colour is not covered by VG Auto Paints and you will need to pay for shipping both ways. Valid reasons include: incorrectly supplied products and faulty products. If the return reason is valid, we will cover the cost of returns. Please include your name and order reference number.Īll returned items must include original, undamaged packaging materials with the return. Items damaged in transit back to us will not be exchanged. Items must be packaged securely and well protected. Products must be returned within 30 days of receiving the item.Īll returns must be sent to VG Auto Paints 11 Amax Ave Girraween NSW 2145Īfter you've emailed us we will get in contact with you. To submit your return please read the rest of these conditions then send an email to with the subject Return. eg green was ordered and you received white. Touch up paint that is applied by brush will not match exactly and will not be refunded unless the colour is entirely different. Colours must be checked and approved by the applicator before it is used. If the colour is wrong and you have applied it to the job, we take no responsibility for any loss of time or product. You may be charged for the return freight and refunded once the colour is assessed and rectified. If you believe the colour is mixed wrong it will need to be returned to us for assessment. If you have ordered a colour that does not match and CAN NOT be blended without notice by a professional spray painter we will rectify the colour and return to you at no extra cost. ![]() ![]() Products that are new and show no signs of wear to either the product or the packaging. Note: it is safe to brush on 2 Pack Paint in small amounts Solid colour is mixed with 2K Thinners and Hardener, it does not need a clear coat.Īll new cars are painted in 2 Pack Basecoat or Solid, this makes it very hard to aquire touch up paint for your new car. Solid Colours (colours that have no effects. (Base coat is mixed with base coat thinners and hardener only goes in the clear coat) 2. This is called 'Base coat' because it needs a clear coat to be sprayed on top of it. Metallic & Pearl Colours (colours that have a slight sparkle look to them) There are two kinds of 2 Pack paints which are easily defined. ![]() It must be only sprayed in a spray booth and with the correct safety equipment, For Example: masks and overalls 2 Pack Paint needs a hardener to be added to it so it sets just right.Ģ Pack paint needs a 1.5mm spray gun tip or smaller. 2 Pack Paints: 2 Pack is a type of automotive paint that is used mainly in the Spray painting trade as it is extremely hazardous. Acrylic or 2 Pack is fine.Īll 2 Pack products are available from our store. No Hardener is needed.Ĭlear must be applied over this paint. This paint needs to be mixed with Thinners 1:1 only.
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